Chief Records Officers

State agencies appoint Chief Records Officers (CROs) to represent the agency in records management concerns. This task is usually assigned as an additional duty for a deputy secretary, a special assistant to the secretary, legal counsel, or another department executive with adequate authority and a thorough knowledge of the agency’s records.

The responsibilities of the Chief Records Officer include:

  • Coordinating agency requests of the Government Records Section in the Department of Natural and Cultural Resources (DNCR) for records assistance, training, and other consultative services
  • Reviewing agency functions and records on a regular basis to ensure coverage by the Functional Schedule for North Carolina State Agencies
  • Coordinating agency submission of forms, surveys, and other feedback required by DNCR
  • When an approved electronic records policy is in place, authorizing the destruction of paper records that have been scanned
  • Providing guidance on the appropriate storage of public records, so they are kept in secure but accessible places
  • Participating in the design and implementation of agency electronic records initiatives, to ensure consideration of records management issues
  • Assisting in the timely transfer of records to the State Records Center and in securing authorization for destruction of records temporarily stored at the State Records Center that have met their retention requirements
  • In cooperation with DNCR, establishing and maintaining a program for the selection and preservation of agency records considered essential to the operation of government and to the protection of the rights and interests of citizens.

Some CROs find it useful to identify additional agency personnel to act as Records Liaisons. Records Liaisons can share unique records and operational knowledge with the CRO and can also assist the agency CRO with disseminating records management information and carrying out records management activities within the agency. The Government Records Section has produced a manual to provide guidance in carrying out the role of Records Liaison.

State Agency Records Officer Records Management Analyst
Administrative Office of the Courts Courtney Bailey (919) 890-1344 Mark Holland
Community College System Office Tawanda Foster Artis (919) 807-6961 Alice Shahan
Court of Appeals Eugene Soar (919) 831-3600 Mark Holland
Department of Administration Kadisha Molyneaux (984) 236-0023 Francesca Perez Evans
Department of Adult Correction Tonya Sayball (919) 436-3128 Mark Holland
Department of Agriculture and Consumer Services Jonathan Lanier (919) 707-3010 Corinne Foster
Department of Commerce Sharese Hardaway (919) 814-4692 Francesca Perez Evans
Department of Environmental Quality William Lane (919) 707-8616 Corinne Foster
Department of Health and Human Services Paul Hogle (919) 715-2632 Mark Holland
Department of Information Technology Charlotte Clevenger (919) 754-6493 Alice Shahan
Department of Insurance Meghan Cook (919) 807-6788 Mark Holland
Department of Justice Lea Tackett (919) 716-6410 Mark Holland
Department of Labor Carla D. Rose (919) 707-7712 Corinne Foster
Department of Military and Veterans Affairs Theresa Wright-Bryant (919) 971-2876 Natalie Walker
Department of Natural and Cultural Resources Sarah Koonts (919) 814-6876 Francesca Perez Evans
Department of Public Instruction Blair Rhoades (984) 236-2224 Alice Shahan
Department of Public Safety Katherine Vilas (919) 457-1175 Mark Holland
Department of Revenue Kayla Vann-Arnold (919) 814-1304 Mark Holland
Department of Secretary of State Ann B. Wall (919) 807-2230 Mark Holland
Department of the State Treasurer Elizabeth Hawley 919-814-4000 Alice Shahan
Department of Transportation Stephanie Robinson (919) 707-2817 Natalie Walker
Division of Employment Security Betty Ann Boyd (984) 236-5974 Natalie Walker
General Assembly Anthony Aycock (919) 301-1291 Mark Holland
Housing Finance Agency of North Carolina Carol Davidson (919) 981-5167 Natalie Walker
Industrial Commission Vacant Natalie Walker
North Carolina State Bar Choung Chhan (919) 706-4243 Natalie Walker
North Carolina Supreme Court Grant Buckner (919) 831-5740 Mark Holland
Office of Administrative Hearings Maria Erwin (919) 431-3067 Kayla Leonard
Office of State Budget and Management Marcia Evans (984) 236-0696 Mark Holland
Office of State Human Resources Beverly Townsend (919) 807-4862 Francesca Perez Evans
Office of the Governor Scarlett Hargis (919) 814-2025 Rashida Felder
Office of the Lieutenant Governor Mary Rehbein (919) 814-3680 Rashida Felder
Office of the State Auditor Vacant Kayla Leonard
Office of the State Controller Carmen Cargill (919) 707-0471 Francesca Perez Evans
State Bureau of Investigation Angel Gray (919) 662-4500 Mark Holland
University of North Carolina System Vacant Kayla Leonard
Utilities Commission Barb Myers (919) 715-5292 Francesca Perez Evans
Utilities Commission/Public Staff Anne Keyworth (919) 733-0881 Francesca Perez Evans

This page was last modified on 06/14/2024